- Full Time
- Kaiserslautern,Germany
Your tasks
Your job
- Lead and develop the IT Operations team, creating a high-performing and collaborative support team
- Ensure reliable, responsive global IT support and endpoint lifecycle management across multiple countries
- Oversee service desk operations and knowledge management (e.g., documentation, self-service enablement), and introduce ITSM best practices
- Identify and implement improvements across support processes, performance metrics (SLA, CSAT), and tools used by the team
- Act as the final escalation point for complex end-user issues across services, devices, and platforms
- Collaborate with Infrastructure and Applications teams to ensure alignment with global IT strategies
- Drive onboarding/offboarding process excellence and provisioning standardization
- Support global initiatives around hardware/software lifecycle, asset tracking, and compliance
- Managing suppliers and vendors on various projects around hardware and software
Your profile
Your profile
- 5+ years of experience in IT Operations or End-User Support leadership, ideally in a multi-site or international setup
- Experience managing and developing IT teams and individual members
- Strong working knowledge of:
- ITSM tools such as TOPdesk, Jira Service Management, ServiceNow
- Endpoint management with Microsoft Intune or similar like Jamf, Kandji
- Azure (cloud infrastructure, identity, and endpoint integrations)
- Device lifecycle management and asset tracking practices
- EntraID and modern identity management principles
- Solid understanding and application of ITIL principles (v4 certification a plus)
- Hands-on mindset: you’re not afraid to step in when needed to support the team
- Excellent communication skills in English (Dutch is a plus)
What we offer
- Permanent employment contract and 30 days of annual vacation
- Pleasant working atmosphere with flat hierarchies
- Open working atmosphere in an international environment
- Flexible working hours within a modern working environment
- Possibility to work remotely
- Well-founded onboarding by a buddy
- Time for individual training opportunities to further develop your personal strengths
- Joint employee events and team building measures
- Employee subsidy for gym membership
- Company health measures such as health days or fresh fruit
- Free drinks (coffee, tea, water)
- Gifts on special occasions, e.g. anniversary
- Monthly tax-free payment in the form of a Mastercard
- Possibility of time off (sabbatical)
- Quality time together (table football, table tennis table, massage chair)
- Corporate benefits
- Vacation bonus
To apply for this job email your details to admin@thainps.com