- Full Time
- Germany
- Frankfurt am Main
- Feste Anstellung
- Homeoffice möglich, Vollzeit
- Erschienen: vor 1 Woche
- 100.000€ – 130.000€/Jahr (geschätzt für Vollzeit)
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Ihre Aufgaben
About the Role
Key responsibilities
Leadership & People Management
- Lead, mentor, and develop a diverse team of consultants, customer success managers, and reporting specialists.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Ensure effective resource planning and skills development aligned with business goals.
Customer Project Delivery
- Oversee and ensure high-quality delivery of onboarding projects for new customers.
- Manage change requests and ongoing projects for existing customers with clear scope, timeline, and quality control.
- Act as escalation point for complex projects and critical issues.
- Take a hands-on role in strategic or high-impact customer projects.
Pre-Sales & Customer Engagement
- Support the sales team in pre-sales activities, including scoping, effort estimation, and presenting delivery approaches.
- Build strong relationships with key customers and act as a trusted advisor on delivery, adoption, and value realization.
Process & Governance
- Establish and continuously improve project delivery methodologies, standards, and tools.
- Ensure compliance with internal and external governance, quality, and regulatory requirements.
- Drive efficiency, scalability, and repeatability in delivery processes.
Strategic Contribution
- Provide input to Business Unit management on delivery strategy, resourcing, and product/service improvements.
- Translate customer needs and project learnings into actionable feedback for product and business development.
- Report on delivery KPIs and customer success outcomes to senior leadership.
Ihr Profil
Who you are
- You have deep understanding of the wealth management industry, including processes, regulations, and client expectations.
- Proven track record in software implementation, professional services, and customer project delivery.
- Strong knowledge of project management methodologies such as Agile, PRINCE2, or PMP.
- Experience leading or managing teams, ideally in cross-functional or multi-disciplinary settings.
- Extensive background in managing customer projects, including large-scale or complex engagements.
- Hands-on leadership style with the ability to actively contribute to delivery activities when required.
- Strong customer orientation with excellent communication and presentation skills.
- Ability to manage multiple stakeholders and priorities in a dynamic environment.
- Analytical, structured, and problem-solving mindset.
- Fluent in English; German and/or other European languages are a plus.
Wir bieten
We emphasize work-life balance through our hybrid model. With nearly 500 team members representing over 30 nationalities, we are proud to foster a culture of diversity and inclusion. We warmly encourage individuals of all backgrounds to apply and be part of our team.
Benefits:
- Germany ticket – JobTicket
- Attractive bicycle leasing conditions – JobRad
- Capital-forming benefits
- Company pension scheme
- Company discounts/benefits
- Super company events
To apply for this job email your details to narongnps@thainps.com